7 Mistakes in Employee Management Communication
Upon completing a recent project I took my client to lunch to thank him for his business. We reminisced about how we first met at my End Procrastination NOW! Workshop and how he realized at that time he was tired of tolerating things in his business. He was having problems with employee management.
Among the problems with which he was becoming increasingly frustrated were senior team members and frontline employees who
Using profanity when communicating with co workers, clients and vendorsTo simplify the project I categorized them into what I now call "The 7 Deadly Sins of Organizational Leadership Communication." Here are the common mistakes in employee management communication:
Communication Sin 1: Lack of Specificity
This causes people on the receiving end of a communication to have to mind read or guess as to what is being requested of them. Details are left out or are at best, vague. The recipient for many reasons fails to ask follow up questions to get specifics and have to figure it out on their own.
Communication Sin 2: Lack of Focus on Desirable Behaviors
People are great at saying what they don’t want or what they don’t want others to do, but have challenges identifying the behaviors they want instead. Where your focus goes, grows. As such, people are getting more of what they don’t want because they continue to focus on it.
Communication Sin 3: Lack of Directness
This is where people in organizations go behind the backs of their co workers, peers, bosses and subordinates with water cooler gossip. Another example is the leader who tries to fix a problem that should be addressed to one person but calls a team meeting to offer a blanket directive. A third is when co workers tell managers the mistakes co workers make hoping to make themselves look good at the expense of someone else.
Communication Sin 4: Lack of Immediacy
This is procrastination. This is when communication is avoided because the conversations are difficult and leaders don’t know how to approach the offending party, so they choose not to.